Contact
Talk to a human, not a chatbot
Every message is read and answered by the team that builds the product. We reply within 48 hours on business days - usually much faster.
support@wachattopdf.comWhat we can help with
Product support
Trouble converting an export, a PDF that doesn't look right, or a file that won't parse. Attach the error message you see - never the chat itself.
Billing & refunds
Questions about a charge, switching plans, or requesting a refund under our refund policy. Include the email you purchased with.
Privacy & data requests
Data deletion requests, GDPR questions, or anything about how files are processed. Server-processed files are already auto-deleted within 24 hours.
Legal professionals & press
Bulk or firm-wide use, partnership enquiries, and press questions about digital evidence workflows.
Please don't email us your chat export
We deliberately never ask for your WhatsApp export by email. If you're reporting a conversion problem, describe the issue and copy the exact error message. If we need a reproduction, we'll suggest creating a small dummy chat that shows the same problem - your real conversations should stay private.
Answers you might find faster
How it works - the full conversion pipeline, step by step.
Pricing & plans - what's free, what's paid, and the plan comparison FAQ.
WhatsApp export not working - fixes for the most common export failures on iPhone and Android.
Refund policy - when and how refunds are issued.
Response times
Support and billing: within 48 hours on business days. Privacy and data-deletion requests: acknowledged within 72 hours. Pro-plan customers are prioritised.