What we can help with
support_agentProduct support
Trouble converting an export, a PDF that doesn't look right, or a file that won't parse. Attach the error message you see — never the chat itself.
paymentsBilling & refunds
Questions about a charge, switching plans, or requesting a refund under our refund policy. Include the email you purchased with.
shieldPrivacy & data requests
Data deletion requests, GDPR questions, or anything about how files are processed. Server-processed files are already auto-deleted within 24 hours.
gavelLegal professionals & press
Bulk or firm-wide use, partnership enquiries, and press questions about digital evidence workflows.
warningPlease don't email us your chat export
We deliberately never ask for your WhatsApp export by email. If you're reporting a conversion problem, describe the issue and copy the exact error message. If we need a reproduction, we'll suggest creating a small dummy chat that shows the same problem — your real conversations should stay private.
Answers you might find faster
- arrow_forward
How it works — the full conversion pipeline, step by step.
- arrow_forward
Pricing & plans — what's free, what's paid, and the plan comparison FAQ.
- arrow_forward
WhatsApp export not working — fixes for the most common export failures on iPhone and Android.
- arrow_forward
Refund policy — when and how refunds are issued.
Response times
Support and billing: within 48 hours on business days. Privacy and data-deletion requests: acknowledged within 72 hours. Pro-plan customers are prioritised.